外贸英语写作（5）

　Enquiry from customer

　Sample 2

　Dear Sirs,

　Thank you very much for your kind enquiry to us. This is Alice. From now on, I will help to follow up your orders and hope my 5 years experience and hard work can serve you better.

　Regarding your enquiry, please find our reply as below.

　1) Our products are fast sales in EU countries and America. Especially we already had steady partners in those places. And the cooperation has been lasting more than 5 years.

　2) Regarding American market, our customers prefer healthy sleeping, so they would like to buy the mattress to protect their backbones. For example, memory mattress, independent spring mattress, surely the reel mattress you mentioned is also fast sale. Please refer to the attachments, I would like to introduce some suitable items for your market

　3) Currently our company is applying for the American prevailing rules CFR1633 which is standard fire protection and becoming effective in July 1st, 2007. As we know that in Los Angeles they would apply for the standard fire protection rule TB603. But now they upgrade to CFR1633. We think you might require for it, too. Please refer to the CERTIFICATION as attached.

　4) Payment term:

　A) 30% deposit T/T in advance, 70% balance T/T before shipment.

　B) 50% deposit T/T in advance, 50% balance by irrevocable L/C at sight.

　5) Leading time: 15days upon deposit received

　6) MOQ: 1*20GP, FOB Shenzhen

　If you have any enquiry and need our help, please don’t hesitate to contact me.

　Best regards,

　Water

　Notes

　1. 行业内的客户一般会比较关心产品的质量，工厂产品的市场销售情况，质量认证书灯重要方面。所以这些条件都直接影响客户对工厂产品的认识。因为不同的市场，质量要求是有区别的。欧美国家比中东等国家地区的要求会严格一些。

　2. 文中第一段体现个性化的服务。

　3. 第二段回复客户的问题，着重突出优势和实力。

　·有稳定的客源，和客户有超过5年的合作，充分体现公司实力和产品质量的保证。

　·分析最终消费者的实际要求和特点，体现个人的知识丰富，够专业水准。

　·分析客户市场对质量的要求，展现公司的实力与时俱进。

　·内容环环相扣，回复围绕客户问题的同时，也向客户说明了公司其他方面的操作程序，方便客户更深入的了解。