Dear Water,
Thanks so much for your e-mail. And sorry for the late reply.
Pls see my comment here below.
Please be noted that I’d like to have mini DivX 558A. But please accept one container 20FT!
Sure I’ll keep you posted in time about the license.
Taina
(MSN对话如下)
T: Hi, water, I just received your e-mail.
W: ok
T: What do you think for usd22.5? please let me close this order.
W: We have calculated tightly, the best we could do is usd22.8, as you require full functions as normal price size dvd player.
T: It’s a bit high. To be honest, I’ve received an offer for 21.5, but I really like to buy it from your company, because I have tested the sample DAV1616, and it’s really good. So I trust your company.
W: Thanks for the appreciation of our goods.
T: And I don’t like to risk to buy from another company.
W: But for this price, I may not help now. as I already gave you the best.
T: I am sorry for that. I think I am effort to buy from another company.
W: The factory also in mainland China?
T: Believe me in Italy the competition on DivX is so hard, the price is so low on DVD. And with your price I risk to be out of market price. Please think about it. As we place order 6/7 containers a year. And I’d like to have just one supplier for home theater and DVD. And I’ll be very pleased to buy these items from you.
W: Also trust me please, we also export some models to Italy. For mini size 558A, at that price for full functions is really out of our control. Just now I consulted my boss and explained to him how large you are, but sorry, the current price and the best we could do is USD22.8
Notes
和客户MSN的直接对话。沟通的方式和方法有很多,都要灵活运用。处在电子商务发达的今天,邮件往来时一种主要的沟通方式。更多的,更直接的即时沟通方式也在不断地应用。比如MSN,SKYPE,还要雅虎通,以及B2B网站提供的即时沟通工具。这些沟通方式都需要加以利用。
即时沟通工具可以提供便利的沟通,运用恰当就是最好的。但是用来谈价格,很容易会陷入两难的境地。当困境出现时,要主动化解。比如回复邮件说,会以邮件的形式最后确认价格。