Making wrong product color
Hi Simon,
We approved the white connector heads, but received the black ones. The samples that we paid for you to send were meant to be white, but your supplier sent black. This is where the confusion lies.
Please can you sort with Calvin? Calvin, please can you send all your contact info on Simon.
With kind regards,
Max Denyer
Hi Simon,
We’ve contacted with your supplier, Anco Company-Mr. Water, e-mail address: [email protected] Please also see the packing list attached.
Thank you.
Calvin Chan
Dear all,
To confirm, we DO NOT want black connector heads.
With kind regards,
Max Denyer
Julia,
We will refuse to receive the connector head from Water unless this issue is clear.
Thank you.
Calvin Chan
Dear Water,
Good morning!
This is Julia, Calvin’s colleague. I would help to follow up Simon’s case. Please see e-mail above. I think we make a mistake that we should have received the WHITE CONNECTER not BLACK. Please confirm.
Thanks and best regards!
Julia
Dear Julia,
Thanks for you e-mail. Please let me talk to Simon first. If we have any further notice, I will let your know immediately.
Thanks for your kind help again.
Best regards,
Water
Hello Water,
Apparently, someone has called your factory today and someone has sent Calvin’s company an image of black connectors. But Popota needs the white ones they approved.
Did the package have the white one in? Why is someone sending images to Calvin’s company of the black?
Please will you call my mobile when you can +44 (0) 17066 138.
Cheers,
Simon
Dear Simon,
Good morning. Thank you for your kind information.
Regarding the connectors, it may happen as what you said. Someone sent the image to Popota. But sure not me.
About your order, when you placed it, we didn’t have your instruction that the connector must be in white color. Or which connector/connectors are in white color. Normally we offer black color (only one color) for a order. So you could find the connectors are in black color. But we can make it as per your instructions for your next order.
Therefore we hope we can fix it in black color for this order. For the coming order, surely we could make the color as what you confirmed to us.
Best regards,
Water
Hello Water,
Popota are saying that the samples are white and this is what thay approved. They are saying they do not want the black color.
What can you do?
Also you have not received the other payment, right? I have checked with my bank and they are saying that it’s left our bank and has been received in yours.
Attached is the confirmation please check with your accounts as this is so urgent!
Cheers,
Simon
Dear Water,
Thank you for your hospitality last night. It was great to meet you and your boss.
I would just like to confirm some of the important points raised during the dinner:
·You will ship Popota’s order today, I have spoken to Leo today and he will ready to receive.
·You will send the black tips for this order only when you will send white tips, I will get the supplier details from Leo for the white tips for you.
·Calvin will investigate if he will ship directly to Popata from mainland, if not Fahami you need to confirm this with ULI(Lilian). Please confirm by e-mail you have received this e-mail and its OK for you to do this.
·Water, I need an exact lead-time for my customer for the 3—1 charger, please bear in mind we really have to produce these quickly as it’s a trial order, and we have no impress them with our service, we also need to get other orders in before Christmas and if you delay we will be in a position to do this.
Please let me know if I have left any important point or action off this e-mail.
Thanks again, Water, for all your great efforts and support to the BACH team.
Speak soon,
Simon
Dear Simon,
Thank you for your detailed information. It is pleasant to meet you again. We also appreciated your kind help for us on the connecters. Believe our cooperation will be more smooth.
I would like to reply you as below.
1. Yes, we will send the goods today. Well understand and already arranged.
2. Yes, we can do white tips for your future orders. If you can also offer some supplier for us, we appreciate your kind help.
3. OK. We are waiting for your notice about shipment.
4. Delivery time, we try to complete within 25 days. As I explained to you that all materials are really not a easy job for us. Surely we understand that if the order can go faster, repeat order will be faster. Fast delivery is also our target. We must do our best to complete it.
If you have something to remind me, also please let me know. Thank you.
Best regards,
Water
Dear Julia,
Here is the revised packing. Hope you can arrange for us. And we will send the goods to you today.
Thank you.
Best regards,
Water
Hi Water,
Thank you for your reply soon.
Have you confirmed with your customer that it is the ones we want? Please keep in mind we want the WHITE not black ones. If not, we will refuse to accept the goods.
Thank you!
Thanks and best regards,
Julia
Dear Julia,
Thank you for your reply.
My customer Simon will help for this case. I think you will get the confirmation soon.
Please kindly not tell Popota my contact information. You’d better emphasis on BACH international. (My customer’s company in UK)
Thank you for your kind help.
Best regards,
Water
Hi Water,
OK, we know.
Thank you.
Julia
Dear Julia,
We will send the goods to you this afternoon.
As you said by phone you did not get the confirmation from Popota till now. I think you will get it soon. As last night I met and talked to my customer Simon and he promised to accept this lot in black color. Please kindly check on your side and accept the goods.
If you won’t get the confirmation today, please let me know. I will help for it.
Thank you for your kind help again.
Best regards,
Water
Dear Water,
Could you send a e-mail like what you said on the phone just now?
Thank you for your help.
Thanks and best regards!
Julia
Dear Julia,
I thought you have already got my previous e-mail. And here I would like to confirm with you that the goods is acceptable by Calvin.
My customer Simon has already contacted your boss Mr. Calvin about that issue. If you have problems, you could consult Calvin or contact me for any clarification.
Thank you.
Best regards,
Water
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