外贸英语写作（87）

　Making wrong production

　Dear Oscar,

　For the order PI090408, we are going to finish it and arrange for delivery on next Monday, 13th, Jul. Now after checking the finished products, we found something different according to the order, some mouse we have done it with USB, not with U+P.

　We are sorry for this case. We would like to talk to you about this shipment for these 4 000pcs products. Listing as below.

　BL-M0319 1000PCS USB

　BL-M0339 1000PCS USB

　BL-M0206 2000PCS USB

　We believe the mouse with USB is also popularly used in your markets. We sincerely hope you could accept this discrepancy and allow for shipment. As you know if we change to the mouse with U+P, we have to change the chipset and remake the mouse, that will spend much time, and it is also not good to remake the mouse, it will ruin its appearance.

　Currently, most f the goods are OK, some just need packing. And we already got the S/O from forwarder today, the vessel closing time is on 15th Jul. We should load it on 13th Jul.

　Surely we must do our part to fulfill the responsibility. We agree to reduce US$400 will be deducted from the total value.

　Please kindly understand and help to confirm. We have to catch the vessel closing on 15th Jul. Thanks in advance.

　Best regards,

　Cindy

　Dear Cindy,

　USB is OK, no problem; please send me the new PI and the commercial invoice.

　Have a good day,

　Sincerely,

　Oscar Castillo Saldarriaga

　Notes

　通常客户对OEM产品都有指定的功能要求，唯一的产品包装。业务员在和工厂确认资料的过程中，可能由于客户的资料过多，漏掉一些需要确认的内容，或因疏忽造成确认资料错误。这些不符点可能在生产的过程中呗发现，或者被自己的验货人员在验货时发现，甚至直到客户的验货人员验货时才发现。无论是何时发现，出现返工的情况都是及其严重的。因为这将涉及一笔返工费用，比如人工费，耗材费，最主要的是时间的浪费。因为返工是很复杂，很繁琐的一个过程，特别是在产品的销售旺季，时间更显得珍贵。通常这个时候的订单生产周期都排得比较满。一旦出现错误或者产品被拒，将打乱所有的生产排期，造成被动。

　但错误已经造成，也要正确对待。追究责任是应该的，但当务之急不是追究责任，而是如何妥善地解决问题。无论对于工厂或者客户来说时间都是宝贵的。分析问题的情况，看是属于产品性能问题，包装问题，还是外观问题。这些问题是否影响产品的正常使用，是否有碍运输，是否影响销售。还有工厂的解决方法。每一点都分析完毕之后，就需要写一封详尽的邮件，告知客户具体的情况和解决的方法。客户有决定权，拒绝或者接受。但是作为销售人员，需要向客户分析发现的问题，把事情的轻重缓急向客户言明。如果不是非常严重的问题，客户也回根据具体的情况而接收不符点或者做出轻微的修改。

　杜绝问题的最好的方法就是认真对待工作，将工作做细致。多一双眼留意客户的要求。