Preface
nChapter 1 沟通方式Media Selection
n1商务沟通概述Business Communication
n2信息流Information Flow
n3沟通的目的Communication Objectives
n4沟通的障碍Barriers to Communication
n5口头与书面Spoken and Written Channels
n6媒体的选择Media Selection
n7有效的沟通Effective Communication
nChapter 2 自我定位Coordinating Yourself
n1沟通过程The Communication Process
n2目标读者Coordinating Your Audience
n3自我定位Coordinating Yourself
n4国际信函Writing International Letters
n5善意提醒An Ethical Issue
nChapter 3 基本构成Standard Parts
n1信头Letter Head
n2日期Date Line
n3信内地址Inside Address
n4称呼Salutations
n5正文The Body of fl Letter
n6结尾敬语Complimentary Close
n7签名Writer's Signature,Name and Title
nChapter 4 任选部分Optional Parts
n1参考编号Reference Numbers
n2经办人Attention Line
n3事由Subject Line
n4附件Enclosures
n5抄送Distribution Notation
n6附言Postscript
n7内部代号The Typist's Initial(S)
nChapter 5 商务信函的格式Formatting Letters
n1概述An Overview
n2齐头式Block Style
n3齐头变体式Block Style with Modified Paragraphs
n4部分齐头式Block Style with Indented Parts
n5简易式Simplified Style
n6备忘录式Memo Style
nChapter 6 数词的写法Amounts and Numbers
n1数词的写法Word Style or Numeral Style
n2只能使用阿拉伯数词Only Numerals
n3只能使用文字数词Only in Words
n4注意事项Important Cautions
nChapter 7 准确和正确Correctness
n1术语准确Accuracy with Industrial Terms
n2信息准确Information Accuracy
n3语义正确Correct Messages
n4用词准确Correct Diction
n5语法正确Correct Grammar
n6拼写正确Spelling Notes
n7标点正确Right Punctuations
nu2026u2026