Sample 3 Delay shipment and L/C amendment
Dear Paola,
How are you doing? Trust you had a good show in Canton Fair. It was great to meet you. Hope next time you get some time to visit us in Shenzhen City.
Can I talk to you about the shipment? As we confirm that the shipment is on Oct. 30th—Nov. 10th (40days upon order confirmed). In the L/C, the latest shipment date is on Oct. 30th, we hope to catch the schedule, but we are afraid that we cannot and we may ask you to revise the latest shipment date to Nov. 15th for us. But we will do our best to make the shipment a little earlier.
At the same time, could you revise the L/C expiry date to Dec.10th? Sorry for the inconvenience caused. We appreciate your kind help very much.
Looking forward to hearing from you very soon.
Best regards,
Water
Notes
1. 不能按照合同规定的日期交货,工厂也需要延期。一般情况下提前至少7天告知客户。让客户也有时间处理突发的问题。
2. 第一次告知客户需要延期,一般只需要传递这个信息,必要时简述一下赶不上船期的原因,并告知将延期到什么时候。第一次不建议陈述太多的理由,因为这个时候任何理由对客户来说都是没有意义的。而是要先客户的反应,再寻求解决问题的方法。