Chapter 1 Introduction
Part 1 Definitioof ForeigTrade
Part 2 ForeigTrade of theUnited States
Part 3 ForeigTrade of Cluna
Part 4 Process of Export and Import
Part 5 Methods of Developing Potential Customers
Chapter 2 Introductioof Companies
Part 1 General Introductioof Company
Part 2 Trading Companies
Part 3 Transnational Companies
Part 4 ForeigTrade Companies
Part 5 Offshore Companies
Part 6 Examples of Company Introduction
Chapter 3 Status Inquides
Part 1 General Introductioof Status Inquiry
Part 2 Necessity of Making Status Inquiry
Part 3 Importer Asking for Status Inquiry
Part 4 Reply to the Status Inquiry Private Confidential
Part 5 Exporter Asking for Status Inquiry
Cbapter 4 Estabilshing Business Relations
Part 1 Developing Potential Customers
Part 2 Contacting after Fairs
Part 3 Introducing Advantaf;es of a Company
Part 4 Unable to Establish Business Relations
Cbapter 5 Inquiries
Part 1 Definitioof Inquiry
Part 2 Steps of Writing Inquiry Letters
Paut 3 Reply to New Inqruries
Part 4 Reply to Specific Inquiries
Part 5 Reply to Cenerallnquiries
Part 6 Following-up Inquiry from Existing Customers
Part 7 Recorrimending New Products
Part 8 Replies to FAQ
Chapter 6 Offers
Part 1 General Introductioof Offer
Part 2 Ways of Writing Offer Lette
Part 3 Firm Offer and Non-Firm Offer
Part 4 Prompt and Accurate Quotation
Part 5 Detailed and Professional Quotation
Chapter 7 Price Bargain
Part 1 Request for a Lower Price for a Repeat Order
Part 2 Request for a Lower Price for a Large Order
Part 3 Request for Good Prices for Long-Term Cooperation
Part 4 Request for Lower Prices after the Show
Part 5 RiseiSelling Price
Chapter 8 The Processing of Orders
Part 1 Final Price Confirmation
Part 2 Samples Preparation
Part 3 Packaging,Colors and Artwork
Part 4 Acceptance of aOrder
Part 5 Rejectioof aOrder
Part 6 Placing aOrder
Cbapter 9 Payment
Part 1 Remittance
Part 2 Collection
Part 3 Letter of Credit(L/C)
Part 4 Payment Negotiation
Chapter 10 Packing
Part 1 General Introductioof Packing
Part 2 Packing Requirements
Part 3 Packing Description
Cbapter 11 Shipment
Part 1 Shipment Arrangement
Part 2 Urging Shipment
Part 3 Postponement of Shinment or Partial Shinment
Part 4 Shipping Advice
Part 5 Bill of Lading
Chapter 12 Insurance
Part 1 General Introductioof Insurance
Part 2 Askinf;for Insurance at Seller's End
Part 3 Covering Insurance by the Seller
Part 4 Asking for Insurance at Buyer's End
Chapter 13 Claims and Complaints
Part 1 Generallntroductioof Claims and Complaints
Part 2 Complaining about Quality
Part 3 Complaining about Wrong Color
Part 4 Complaining about Late Delivery
Part 5 Reply:Apology and Solutions
Part 6 Reply to Claim for Compensation
Part 7 Refusing Request for Compensation
Appendix
Appendix 1 INCOTERMS2010
Appendix 2 Proforma Invoice
Appendix 3 Insurance Document
Appendix 4 Contract
Appendix 5 Notificatioof Documentary Credit