Part I Basic Knowledge of Business Letter Writing
Module One Written Communicationu2014An Overview(3)
1. Parts of a Business Letter(3)
2. Format of Business Letters(8)
3. Envelope Addressing(10)
4. Language and Tone(11)
5. Structuring Communication(12)
6. E-mails(13)
Key to Intake(16)
Part II Customers Development Maintainance
Module Two Establishment of Business Relations(21)
Specimen Letters for Analysis(25)
Specimen Letters for Self-study(33)
Key to Intake(40)
Output(41)
Module Three Inquiries and Replies(43)
Specimen Letters for Analysis(45)
Specimen Letters for Self-study(50)
Key to Intake(58)
Output(59)
Module Four Making Quotations and Offers(61)
Specimen Letters for Analysis(63)
Specimen Letters for Self-study(73)
Key to Intake(80)
Output(81)
Part III Negotiation Signing Contracts
Module Five Making Counteroffers and Declining Orders(85)
Specimen Letters for Analysis(87)
Specimen Letters for Self-study(97)
Key to Intake(100)
Output(101)
Module Six Acceptance and Orders(103)
Specimen Letters for Analysis(106)
Specimen Letters for Self-study(115)
Key to Intake(126)
Output(127)
Module Seven Terms of Payment(129)
Specimen Letters for Analysis(137)
Specimen Letters for Self-study(144)
Key to Intake(147)
Output(148)
Part IV Execution of Contracts
Module Eight Letter of Credit(153)
Specimen Letters for Analysis(158)
Specimen Letters for Self-study(171)
Key to Intake(174)
Output(176)
Module Nine Packing and Shipment(181)
Specimen Letters for Analysis(184)
Specimen Letters for Self-study(193)
Key to Intake(201)
Output(202)
Module Ten Insurance(203)
Specimen Letters for Analysis(208)
Specimen Letters for Self-study(214)
Key to Intake(217)
Output(218)
Module Eleven Complaint and Claim(219)
Specimen Letters for Analysis(224)
Specimen Letters for Self-study(230)
Key to Intake(237)
Output(238)
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