外贸英语写作（85）

　Hi water,

　For the BL

　The notify has to be for:

　SMG

　Interporto Campano Lotto H, G1 80035-Nola, NA, Italy

　For the Invoice:

　You have to correct the Invoice with right amount (USD 85.235,50) as the revised PI sent to me. Send me them again for my approval before sending all documents to the bank.

　Water, don’t forget to insert certificate copies (CE, Rohs, LSCD) and lab test, certificate of origin.

　Looking forward to hearing from you very soon.

　Rgds

　Ms. Paola Esposito

　Dear Paola,

　Thank you for your kind reply. For your comments, I would reply you as below.

　1. notify. As your L/C stipulate the notify is the same as applicant, and your applicant is:

　SMG

　VIA E. CORCIONI 30 81031 A VERSA

　OK, it’s our legal registered office.

　It is not the notify you said to me here. I think we have to do as per L/C

　2. we will offer other DOCs as per your L/C request.

　OK

　3. by the way, I think we have to revise the shipper name and address. It should be as per the L/C. Will revise it the same as beneficiary in L/C, I will send you the copy later.

　I will wait for your copies.

　Look forward to your confirmation soon.

　Best regards,

　Water

　Hi Water,

　Check my red reply below.

　Rgds

　Ms. Paola Esposito

　Dear Paola,

　Thank you for your kind reply.

　A. Revised B/L, please check as attached.

　B. C/O and LSCD license, please check as attached.

　Hope it is OK now and kindly confirm soon please.

　And please excuse all the in conveniences caused. Believe in future we could do better for you.

　Best regards,

　Water

　Hi water,

　Now it’s ok, please, send the original shipping documents to the bank asap.

　Thanks for your cooperation. Surely, in future we will cooperate better.

　B.Rgds,

　Ms. Paola Esposito

　Notes

　1. 在和客户合作的过程中，无论是哪一个步骤都有可能出现状况，杜绝状况的发生是我们应该做的。但是如果状况发生了，我们要积极地面对，要和客户形成有效的沟通。特别是以L/C付款而且是远期信用证，风险更大，这样在文件处理方面需要更加细致。

　2. 解决问题之后，适当地向客户表达歉意，并表达将来的合作态度。让客户形成一种愉悦的心理感受，从心底感受到我们真诚的服务。从而使以后的合作更加密切。