Making wrong OSD language
Dear water,
Yes, I have already got these pictures. But could you please send me an XLS file where I can revise the incorrect word.
Thank you!
Best regards,
Dmitry Umrikhin
Dear Dmitry,
Have you tested the software I sent you before? It is from other customer, who used it in his orders.
You know he place orders every 20days and the quantity is from 1500pcs to 3500pcs every time.
And he has no defective comments for the OSD. Here I would like to enclose the file he revised for your reference.
For your coming order soon, we will do it 100% correctly.
Awaiting your comments.
Best regards,
Water
Dear water,
I have sent you an e-mail regarding the PDVD 8.5’OSD menu. I will re-send it in 2 minutes.
Sorry, but I haven’t received any answer on it. We’d like to solve the problem with PDVD 8.5’ OSD menu before the payment.
By the way, we are going to visit HK and China fairs. After that we would like to spend some days in Shenzhen.
Will it be possible to visit you and your factory on Oct, 21-23?
Thank you!
Best regards,
Dmitry Umrikhin
Dear Dmitry,
We are sorry that you found the defects in the 8.5’ item. Even the PDF file I sent you.
The PDF file is used for our other Ukraine customer. And the software I also sent you. You may check the brand name EGO. He is our stable and big customer.
As per the photos you sent me. The defect is found in Remote control operation it is not found in SETUP function. I must ask our engineer to make it right. But now I have to tell the fact that our factory is in another province, not in Shenzhen, and the goods was already in Shenzhen office now, packed well for shipment. I understand that the OSD menu is quite important for your market. Currently the menu mostly is correct, right? And how many points is wrong for 7’, 8.5’ and 9’? Here I found the EXL file for 8.5’. But for the update, I may suggest that we will make a software for your update on your side if you think the detect is really critical and serious. But I hope we could do it next time if not that critical. The shipment is waiting. The closing date is on Oct.11th. We don’t have enough time to update on our side and now you know the goods is in our office, not in factory. We are sorry for this. Through this experience, I believe we must do it correctly for future orders.
So can I know when you wish to make the balance payment?
We also will exhibit in Guangzhou Fair. We sincerely invite you to visit us on Oct. 15th-20th.
Exhibiter name: HIGH VIDEO TECHNOLOGY CO., LTD
Address: Pazhou Exhibition Centre, Guangzhou
Time: Oct. 15th-Oct. 20th
Booth No.: 3.2F18
When you stay in Shenzhen, sure we welcome your visit to our office and factory. When you fix your schedule, you could tell/call me. I will arrange everything for you. If you need some help from me, don’t hesitate to let me know also.
Looking forward to your comments. Thank you.
Best regards,
Water
Dear Water,
I have already answered on this e-mail.
Yes, the PDF file is mostly OK and it is acceptable. But the screen shots, that you have sent, consist words that are not present in the PDF file. And many of these words are written incorrect.
Please find some samples attached. If you could install the PDF file into portable PDVD 8.5’-that should be OK. But why with these wrong words?
Best regards,
Dmitry Umrikhin
Dear Dmitry,
About 8.5’ model, we strongly suggest shipment first as it is delayed so much time. We should focus on sales, if the OSD menu is not that worse. I believe most words are correct in it, right? Or our other customer will kill us. If need it, we could make a update software for you. Then you can make the update on you side.
This month, October is really a special one for us, very busy. And the closing date is on Oct.11th. Hopefully we could catch this vessel.
When you visit our company, I will show you the sample, and make sure the OSD menu is revised and correct.
Hope it is workable.
Best regards,
Water
Dear Water,
OK, after consulting with our sales department we decided not to delay the shipment. We will arrange the payment today.
Please pay attention, the PDVD 8.5’ and small size DVD players are supplied to two different companies. So please arrange two different export declarations.
Could you please not mention spare parts in the documents? And hide it in the middle of container? So we could pass many formalities in our side.
Looking forward to receiving the xls file.
Thank you!
Best regards,
Dmitry Umrikhin
Dear Dmitry,
How are you doing?
Thank you very much for your kind support. We must do well for you in future.
Well noted you don’t wish to show the spare parts for small size on shipping DOCs. We will do it for you.
To make sure the shipment on Oct.11th, please arrange the payment ASAP. If you could pay us this morning, your time, hopefully we could get the payment on Oct. 10th. Then we will load the goods for shipment immediately. Please send me the bank receipt for reference when you make the balance payment for 8.5’ and small size model. They are for two accounts also.
Thank you
Best regards,
Water
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