Dear Tania,
How are you? Wish your weekend was very wonderful.
Regarding delayed shipment, well noted your comments about the terms of penalty. I understand you the prompt shipment to keep our good and smooth relationship, and enlarge cooperation.
Regarding shipment, we suggest that 40 days upon L/C and artwork confirmed. But please allow another period for tolerance. When the shipment delayed more than 15 days, 0.04% interest will be deducted per day from payment. As you know, we have many material suppliers at our side, as well as many unstable factors too. We think we could confirm this point.
Awaiting your comments.
Thanks and regards,
Water
Notes
要理解客户对延迟交货开罚金的要求。在合理范围内,也努力争取对自己有利的条件。有理有据,不要让客户觉得太突然。