Preface
Chapter 1 沟通方式Media Selection
1商务沟通概述Business Communication
2信息流Information Flow
3沟通的目的Communication Objectives
4沟通的障碍Barriers to Communication
5口头与书面Spoken and Written Channels
6媒体的选择Media Selection
7有效的沟通Effective Communication
Chapter 2 自我定位Coordinating Yourself
1沟通过程The Communication Process
2目标读者Coordinating Your Audience
3自我定位Coordinating Yourself
4国际信函Writing International Letters
5善意提醒An Ethical Issue
Chapter 3 基本构成Standard Parts
1信头Letter Head
2日期Date Line
3信内地址Inside Address
4称呼Salutations
5正文The Body of fl Letter
6结尾敬语Complimentary Close
7签名Writer's Signature,Name and Title
Chapter 4 任选部分Optional Parts
1参考编号Reference Numbers
2经办人Attention Line
3事由Subject Line
4附件Enclosures
5抄送Distribution Notation
6附言Postscript
7内部代号The Typist's Initial(S)
Chapter 5 商务信函的格式Formatting Letters
1概述An Overview
2齐头式Block Style
3齐头变体式Block Style with Modified Paragraphs
4部分齐头式Block Style with Indented Parts
5简易式Simplified Style
6备忘录式Memo Style
Chapter 6 数词的写法Amounts and Numbers
1数词的写法Word Style or Numeral Style
2只能使用阿拉伯数词Only Numerals
3只能使用文字数词Only in Words
4注意事项Important Cautions
Chapter 7 准确和正确Correctness
1术语准确Accuracy with Industrial Terms
2信息准确Information Accuracy
3语义正确Correct Messages
4用词准确Correct Diction
5语法正确Correct Grammar
6拼写正确Spelling Notes
7标点正确Right Punctuations
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