Dear Water,
Good day. Here is Echo from ETA (Germany), Shenzhen office. Thank for your products presentation.
We are interested in your products; please kindly fill in our quotation sheet here attached.
Any questions please contact me freely.
Br/Echo
Reply to the above
Dear Echo,
Thank you for your kind e-mail, showing interests in our products.
Could you let us know more details? Which item would you like most? We hope to talk by details. Please find the attached file for reference.
More information is available as requested. Looking forward to hearing from you soon.
Best regards.
Water
Notes
1. 国外的客户通常都有固定的报价单,或者是公司调查表要求供应商填写。内容不尽相同,产品报价单主要是针对具体的产品型号,而公司调查表更侧重于对大的方面的了解,比如公司实力,产品特点,质量控制等。这些都是客户对工厂深入了解的一种方法。所以在回复客户的邮件时,需要结合公司的实际情况加以描述。这也是向客户展示产品,展示公司实力的一个机会,必须认真对待。
2. 回复客户的邮件,不能只是单纯的回复。因为作为厂家,主要的目的是销售产品,主动向客户介绍产品是必要的。在不明确客户的需求时,要适当询问。询问的同时,还要向客户提供更多的合作信息。体现出一种贴心的服务,而不是客套。