作为外贸业务员，大多数情况下是通过邮件和客户沟通的。那么，该如何写一封专业的英文邮件，来吸引客户的注意力？又该如何写一封思维逻辑清晰的邮件，来说服客户，从而成功拿下订单？
以下是外贸邮件的常用语句整理，大家可以在参考的基础上，结合自己行业、产品的具体情况，做出一份适合自己的邮件常用语句清单，从而节省编辑时间、提高工作效率。
01邮件开头表达问候▷ I hope you had a good weekend.
▷ I hope you had a great trip.
▷ Hope you had a nice break.
▷ I hope you are well.
▷ I hope all is well.
▷ Hope you're enjoying your holiday.
▷ I hope this email finds you well.
▷ I hope you enjoyed the event.
▷ I'm glad we had a chance to chat at the convention.
▷ It was great to see you on Thursday.
▷ It was a pleasure to meet you yesterday.
02初次和客户联系说明发邮件的原因▷ I am writing to you about our last meeting / your presentation yesterday / our next event.
▷ I am writing to you with regards to / regarding / concerning / in connection with...
▷ I am writing to ask / enquire / let you know / confirm / check / invite you to / to update you on / ask for a favor...
▷ I am writing you to follow up on...
▷ I am contacting you to inform...
▷ I am reaching out because...
▷ This is just a quick note to...
▷ This is just a quick reminder...
▷ I wanted to let you know that...
▷ Might I take a moment of your time to...(very formal)
▷ It's [Your Name] from [Your Company].
▷ This email is just to let you know that...
03回复客户表明已收到客户邮件▷ I just got your request for...
▷ I just read your email about...
▷ As we discussed, I would like to send you...
▷ Thank you for your email about...
▷ Thanks for your email this morning / yesterday / on Wednesday / last month...
▷ Thanks for your feedback on / your invitation / your suggestion
▷ Thanks for sending / asking about / attending
▷ Thanks for your quick reply.
▷ Thanks for getting back to me so quickly.
▷ Thank you for reaching out (to me).
04表达歉意▷ Sorry for my late reply.
▷ Sorry it took me so long to get back to you.
▷ I apologize for the late response.
▷ Sorry it's been so long since my last email.
▷ I was sorry to hear about...
▷ Please accept our apologies for any inconvenience caused.
05强调邮件中的附件及其它重要信息▷ I've attached...
▷ Please find [file] attached.
▷ I'm enclosing [file].
▷ Please see the information below for more details about...
▷ The parts in bold / in red / in blue are my comments / are the changes we made.
▷ Here's the document that you asked for.
▷ I've attached [file] for your review.
▷ I'm sending you [file] as a pdf file.
▷ The attached file contains...
▷ Could you please sign the attached form and send it back to us by [date]?
▷ Here's the [document] we discussed.
▷ [File] is attached.
▷ Please take a look at the attached file.
▷ Take a look at the [file] I've attached to this email.
▷ I've attached [file].
▷ More information is available at www.website.com.
▷ Please note that...
06向客户提出请求▷ Could you please...?
▷ Could you possibly tell me...?
▷ Can you please fill out this form?
▷ I'd really appreciate it if you could...
▷ I'd be very grateful if you could...
▷ It would be very helpful if you could send us / me...
▷ I was wondering if you could / if you would be able to...
▷ If possible, I’d like to know (more) about...
▷ Please find my two main questions below.
07请求客户确认信息▷ I didn't / don't fully understand [something]. Could you please explain that again?
▷ I didn't quite get your point about [something]. Could you be more specific?
▷ Could you repeat what you said about...?
▷ Could you give us some more details on...?
▷ If you could please shed some light on this topic,I would really appreciate it.
▷ Could you please clarify [something]?
▷ Could you please clarify when you would like us to finish this?
▷ When exactly are you expecting to have this feature?
▷ Here are the details on...
▷ Could you please clarify what you would like us to do about...?
▷ If I understood you correctly, you would like me to...
▷ What exactly do you mean by [something]?
▷ Could you explain what you mean by [something]?
▷ In other words, would you like us to...
08对于提醒表示感谢/提醒客户注意▷ Thank you for letting me know.
▷ Thank you for the heads up.
▷ Thank you for the notice.
▷ Please note...
▷ Quick reminder...
▷ Just a quick / friendly reminder that...
▷ Thank you for sharing.
▷ I'd like to inform you that...
▷ Just a quick heads up -
▷ Thanks for keeping me in the loop.
▷ Please keep me informed / posted / in the loop.
09征求意见或表达认可▷ Please let me know if this is OK with you.
▷ What are your thoughts (on this)?
▷ What do you think？
▷ Please let me know what you think.
▷ We just need the thumbs up / the green light. (=we're waiting for approval)
▷ You (totally) have the green light!
▷ He approved of it, so you can go ahead with the project.
10约定会议/见面等▷ I’d like to schedule a meeting on [day] if you are available / free then.
▷ I am available on [day], if that's convenient for you.
▷ Would you be available on [day]? If so, I'll send you an invite shortly.
▷ Can you make it on [day]? If so, I'll book accordingly.
▷ I'm afraid I can't make it on [day]. How about..?
▷ (Due to..) I'm afraid we need to reschedule / delay / postpone / put back / cancel / call off / move / rearrange our meeting.
▷ We are sorry to inform you that the meeting scheduled for [day] will have to be rescheduled.
11礼貌通知不好的消息▷ Unfortunately, ...
▷ Unfortunately, we cannot / we are unable to...
▷ I'm afraid it will not be possible to...
▷ Unfortunately, I have to tell you that...
▷ I'm afraid that we can't...
▷ We regret to inform you that...
▷ I regret to inform you that (due to...)...
▷ After careful consideration we have decided (not) to...
▷ Due to [reason], it won't be possible to...
▷ It's against company policy to...
▷ I tried my best, but...
▷ Despite my best efforts, ...
▷ I can't see how...
▷ I'm sorry but it's out of my hands.
▷ I'm afraid I won't be able to...
▷ I’m sorry to tell you that...
12期待客户回复/见面▷ Looking forward to hearing from you soon.
▷ I look forward to hearing from you soon.
▷ Please let me know if this works / if you are available / if that sounds good / if you can / if you can help / if you need to reschedule...
▷ I look forward to seeing / meeting you.
▷ See you on Thursday / next week.
▷ Thank you in advance.
▷ Thank you for everything.
▷ Any feedback you can give me on this would be greatly / highly / much appreciated.
▷ If you could have it ready by tomorrow / the end of next week, I would really appreciate it.
▷ I would appreciate your help in this matter.
13表达愿意提供帮助或者更多信息▷ If we can be of any further assistance, please let us know.
▷ Let me know if you need any help.
▷ For further details...
▷ If you have any (more) questions (about)...
▷ In the meantime, if you need any more information,
▷ If you need more information / more info / further information,
▷ I know that's a lot to take in, so let me know if anything I've said doesn't make sense.
▷ ...please do not hesitate to contact me.
▷ ...please feel free to contact me / to get in touch.
▷ ...please let me know.
▷ ...drop me an email / drop me a line.
▷ I hope you find this helpful.
▷ I hope it's clearer now.
▷ I hope that answers all your questions.
14再次表达歉意▷ Thank you for your understanding / for your patience.
▷ Thanks again for your understanding / for your patience.
▷ Once again, please accept our apologies for any inconvenience caused / for the inconvenience caused / for the delay / for the misunderstanding.
▷ I hope this is okay with you.
▷ I really hope we can find a solution soon.
▷ I hope you can understand.
▷ Sorry I couldn't be of more help.
15表达期待▷ Please accept our thanks for the trouble you have taken.
▷ We tender you our sincere thanks for your generous treatment of us in this affair.
▷ We should be grateful for your trial order.
▷ We should be grateful for your furnishing us details of your requirements.
▷ We are greatly obliged for your bulk order just received.
▷ If there is anything we can do to help you, we shall be more than pleased to do so.
▷ We will spare no efforts in endeavoring to be of service to you.
▷ Looking forward to your reply.
16邮件结尾表达祝福▷ Best regards,
▷ All the best,
▷ Best wishes,
▷ Cheers,
▷ Have a great weekend!
▷ I hope you can understand.
▷ Have a wonderful day!
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