1 Form and nlayout of business letters n
2 nOffice communication :telephoning n
3 Office communication: emails n
4 Enquiries n
5 Offers and quotations n
6 Orders and acknowledgements n
7 Dealing with orders n
8 Payments and reminders n
9 Complaints n
10 Applying for a job n
Glossary n
A-Z Word nList n
Transcripts n
nPacking containers and materials n
nAnswer Key