第一章 商务信函的格式和组成部分
nChapter one Format and Parts of Business Letters
n第二章 商务信函的写作原则
nChapter Two Principles of Writing Business Letters
n第三章 商务信函的组织
nChapter Three Organization of Business Letters
n第四章 建立业务关系
nChapter Four Establishing Business Relations
n第五章 询盘
nChapter Five Inquiries
n第六章 报盘
nChapter Six Quotations and Offers
n第七章 还盘
nChapter Seven Counteru2014offers
n第八章 订货及其执行
nChapter Eight orders and Thei r Fulfillment
n第九章 付款
nChapter Nine Pavment
n第十章 包装与运输
nChapter Ten Packing and Shipment
n第十一章 保险
nChapter Eleven Insurance
n第十二章 索赔和理赔
nChapter Twelve Claims and Adjustments
n第十三章 社交信函
nChapter Thirteen Social Letters