Unit 1Principles, Parts and Layout of Business Letters1
Unit 2Establishing Business Relations11
Unit 3Enquiries Quotations18
Unit 4Orders Acknowledgement29
Unit 5Payment39
Unit 6Insurance50
Unit 7Packing58
Unit 8Shipment70
Unit 9Negotiation Conclusion of Sales Contract82
Unit 10L/C Check Amendment107
Unit 11Claims Arbitration129
RevisionBusiness English Test144
Bibliography156'