Chapter 1 General Introduction
Section 1 Business Knowledge业务知识
1.1 Structure and Layout of a Business Letter
1.2 Language Requirements
1.3 Envelop Addressing
Section 2 Specimen Letters样函
1.4 Block Style平头式/齐头式
1.5 Indented Style缩进式/缩格式
1.6 Semi Block Style with Indented Paragraphs混合式
1.7 Modified Block Style改良齐头式
Section 3 Supplements知识补充
Chapter 2 Establishing Business Relations
Section 1 Business Knowledge业务知识
Section 2 Specimen Letters样函
Section 3 Supplements知识补充
Chapter 3 Enquiries询盘
Section 1 Business Knowledge业务知识
Section 2 Specimen Letters样函
Section 3 Supplements知识补充
Chapter 4 Offers
Section 1 Business Knowledge业务知识
Section 2 Specimen Letters样函
Section 3 Supplements知识补充
Chapter 5 Counteru2014Offers
Section 1 Business Knowledge业务知识
Section 2 Specimen Letters样函
Section 3 Supplements知识补充
Chapter 6 Conclusion of Business
Section 1 Business Knowledge业务知识
Section 2 Specimen Letters样函
Section 3 Supplements知识补充
Chapter 7 Terms of Payment
Section 1 Business Knowledge业务知识
Section 2 Specimen Letters样函
Section 3 Supplements知识补充
Chapter 8 Establishment of L/C and Amendment
Section 1 Business Knowledge业务知识
Section 2 Specimen Letters样函
Section 3 Supplements知识补充
Chapter 9 Packing,Shipping Marks and Shipment
Section 1 Business Knowledge业务知识
Section 2 Specimen Letters样函
Section 3 Supplements知识补充
Chapter 10 Insurance
Section 1 Business Knowledge业务知识
Section 2 Specimen Letters样函
Section 3 Supplements知识补充
Chapter 11 Complaints and Claims
Section 1 Business Knowledge业务知识
Section 2 Specimen Letters样函
Section 3 Supplements知识补充
Chapter 12 Eleven Agency
Section 1 Business Knowledge业务知识
Section 2 Specimen Letters样函
Section 3 Supplements知识补充
Chapter 13 International Trade Forms
Section 1 Business Knowledge业务知识
Section 2 Specimen Letters样函
Section 3 Supplements知识补充
参考文献