Part One Basic Knowledge of Business English Letters
Chapter One The Structure and Layout of Business English Letters
Chapter Two Essential Qualities in Business Letter Writing
Part Two Business Letters in International Trade
Chapter Three Establishing Business Relations
Chapter Four Inquiry and Reply
Chapter Five Offers and Counteru2014offers
Chapter Six Acceptance and Confirm~ion
Part Three Application of International Trade Terms
Chapter Seven Quality and Quantity
Chapter Eight Packing and Packing Marks
Chapter Nine Terms of Price?
Chapter Ten Shipping and Insurance
Chapter Eleven Settlement of Payment
Chapter Twelve Inspection,Clmms and Arbitration
Part Four Telexes
Chapter Thirteen Telexes
Part Five Business Contract
Chapter Fourteen Business Contract
Appendix A Useful Terms m International Trade
Appendix B Common Telexes Abbreviations n O~~mI
Appendix C General Abbreviations in E-mail
Appendix D INCOTERMS 2000?
RefeFences