Chapter 1 Basic Knowledge and Layout of a Business Letter. 1
nChapter 2 Establishing Business Relations. 18
nTask 1 Establishment of Business Relations. 19
nTask 2 Credit Status Enquiries. 24
nChapter 3 Enquiry and Reply. 38
nTask 1 Making an Enquiry. 39
nTask 2 Reply to an Enquiry. 42
nChapter 4 Offer and Counter-offer. 55
nTask 1 Making an Offer 56
nTask 2 Making a Counter-offer 58
nChapter 5 Conclusion of Business. 72
nTask 1 Placing an Order 73
nTask 2 Accepting an Order 76
nTask 3 Declining an Order 78
nChapter 6 Terms of Payment 90
nTask 1 Negotiating Payment Terms. 91
nTask 2 Urging Advising Establishment of an L/C.. 97
nTask 3 Requesting to Amend an L/C.. 105
nChapter 7 Packing.. 127
nTask 1 Informing Packing Requirements. 128
nTask 2 Reply to Packing Issues. 131
nChapter 8 Shipment 146
nTask 1 Giving Shipping Instructions. 147
nTask 2 Urging a Timely Shipment 149
nTask 3 Giving Shipping Advice. 151
nTask 4 Asking for an Amendment to Shipment Clause. 153
nChapter 9 Insurance.. 165
nTask 1 Requesting the Exporter to Cover Insurance. 166
nTask 2 Type of Coverage Adopted. 169
nTask 3 Reply to the Letter Requesting Excessive Insurance. 171
nChapter 10 Complaint and Claim... 182
nTask 1 Making Complaints or Claims. 183
nTask 2 Reply to Complaints and Claims. 188
nChapter 11 Fax E-mails. 203
n附录A 外贸函电常用词汇.... 216
n参考书目.... 222