Project 1 Establish Trade Relations
Task 1 Look for Clients
Scene 1: Receiving an E-mail
Scene 2: At the Fair
Task 2 Establish Business Relations
Scene 1: Replying an E-mail
Scene 2: Sending an E-mail
Project 2 Enquiry
Task 1 Make Enquiries
Scene 1: At the Fair
Scene 2: Enquiring by E-mail
Task 2 Collect Enquiry Information
Scene: Receiving Enquiries
Project 3 0ffer and Counter-Offer
Task 1 Process the Information
Scene: Receiving an Offer
Task 2 Make a Voluntary Offer
Scene 1: Sending ProformaInvoice
Scene 2: Sending an Offer
Task 3 Ask for Lower Prices
Scene 1: Asking for Further Discount
Scene 2: Giving a Discount
Task 4 Increase Selling Prices
Scene: Informing Increase in Price
Project 4 Close the Deal
Task 1 Sign a Contract
Scene 1: Signing a Contract with a Customer
Scene 2: Checking up the Order
Task 2 Book a Repeat Order
Scene 1: Completing the Proforma Invoice
Scene 2: Failing to Supply
Project 5 Insurance
Task 1 Cover Insurance
Scene 1: Receiving a Letter
Scene 2: Filling in an Application Form
Scene 3: Checking the Insurance Policy
Task 2 Inform the Customer
Scene: Wnting a Letter
Project 6 Shipment
Task 1 Discuss the Ways of Shipment
Scene: Receiving a Phone Call
Task 2 Amend the Shipping Terms
Scene: Replying a Letter
Task 3 Make out the Shipping Advice
Scene 1: Receiving an L/C
Scene 2: Sending a Letter
Project 7 Payment
Task 1 Negotiate Payment Terms
Scene 1: Accepting Payment by T/T
Scene 2: Insisting on Payment by L/C
Task 2 Pay by L/C
Scene 1: Urging Establishment ofL/C
Scene 2: Requesting Amendment to L/C
Project 8 Claims and Settlement
Task 1 Lodge a Claim
Scene 1:Receiving a Complaint Letter
Scene 2:Sending a Complaint Letter
Task 2 Settle Claims
Scene 1:InvestigatingtheProblem
Scene2:ReplyingtheLetter
Scene 3:Receiving aLetter
References