Preface前言
Chapter1商务交际Business Communications
1Telephone Calls打电话
2Appointments约会安排
3Visiting Clients拜访客户
4Reception商务接待
5Visiting Factories参观工厂
6Business Meals商务会餐
7Arranging Recreation Activities安排娱乐活动
8Seeing Off Customers送别客户
Chapter2商务活动Business Activities
9Market Research市场调研
10CreditInquiry资信调查
11Advertising广告营销
12Product Promotion产品推销
13TradeShow参加展会
Chapter3商务谈判Business Neg Otiatlons
14Negotiations Relatingto Price价格谈判
15NegotiationsRelatingto Commission佣金谈判
16Negotiations Relatingto Agency代理谈判
17Negotiations Relatingto Contract合约谈判
18Negotiations RelatingtoInsurance保险谈判
Chapter4商务会议Business Conferences
19Beginning the Meeting会议开始
20Agenda会议议程
21Discussions会上讨论
22Summarizeand Adjourn总结、闭会
Chapter5商务技巧Business Skills
23EstablishingTrade Relations建立贸易联系
24Inquiry询盘
25Offer报盘
26Counter-offer还盘
27OrderingGoods订货
28Payment付款
29Packing包装
30Shipment装运
31Inspection商检
32Customs Clearance通关
33Complaintsand Claims投诉与索赔
34Arbitration仲裁
Chapter6其他相关知识Other Relevant Knowiedge
35Joint Venture合资企业
36Trademark商标
37Compensation Trade补偿贸易
38Processingand Assembling加工装配
39Technology Transfer技术转让
40Bidand Tender招标投标
41E-commerce电子商务