Chapter 1 An Overview of Business Letter Writing
Chapter 2 Establishment of Business Relations Credit Status Enquiries
Chapter 3 Enquiry
Chapter 4 Reply to Enquires: Offer
Chapter 5 Response to Offers: Counter-offer
Chapter 6 Orders
Chapter 7 Payment
Chapter 8 Letter of Credit (L/C)
Chapter 9 Packing
Chapter 10 Shipment
Chapter 11 Insurance
Chapter 12 Complaints Claims
Chapter 13 Agency
Chapter 14 Conclusion of Business
Chapter 15 Other International Business Activities
Keys to the Exercises
Appendix A Abbreviations and Shortened Forms of English Phrases in International Trade
Appendix B Related Documents in International Trade References
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