上班族英语:做生意图书目录

Part 1 业务接待Business Reception
1. Greeting问候
2. Reception接待
3. Arranging a Meeting安排会议
4. Booking Rooms预订房间
5. Business Negotiations贸易谈判
6. Claims and Settlement of Claims索赔与理赔
7. Dealing with Emergency处理紧急事件
8. Dealing with Complaint处理投诉
9. Dinners and Banquets宴请
10. Entertainment Activities娱乐活动
11. Establishing Business Relations建立贸易关系
12. Expressing Sympathy慰问
13. Hiring Cars租车
14. Introducing Each Other互相介绍
15. Inviting the Guest to a Dinner邀请赴宴
16. Making Appointments约会
17. Making a Phone Call打电话
18. Meeting at the Airport在 机 场
19. Restaurant Reservations饭店预约
20. Saying Good bye告别
21. Signing a Contract签订合同
22. Taking Minutes会议记录
23. Visiting Factories参观工厂
24. Working out Schedules for Activities安排活动日程
25. An Emergency in the Office办公室里的紧急情况
26. A Proposal for an Exhibition Abroad建议在国外办商展
27. Buying Insurance投保
28. Filing档案管理
29. Going About Financial Matters （Ⅰ）办理银行业务（Ⅰ）
30. Going About Financial Matters （Ⅱ）办理银行业务（Ⅱ）
31. Handling Business Documents处理商业文件
32. Memorandum备忘录
33. Organizing a News Conference for New Products新产品发布会

Part 2 商业英语Commercial English
1. Recommendation产品推荐
2. Helping a Customer with Shopping导购
3. Apologies道歉
4. Showing展示
5. Quality质量
6. Size and Color尺寸和颜色
7. Style样式
8. Price价格
9. Paying the Bill付款
10. Exchange 兑换
11. Aftersale Service售后服务
12. Recommending a New Product推荐新产品

Part 3 外贸英语Preliminary Business English
1. At the Customs在海关
2. Calling on a Customer拜访客户
3. Receiving Visitors接待来访者
4. Making an Agenda制定日程
5. Changing Plans改变计划
6. A Business Luncheon商业宴请
7. Visiting a Showroom参观展室
8. At a Trade Fair在商品交易会上
9. Establishing Business Relations建立业务关系
10. Market Research市场调研
11. Advertising广告
12. Sales Promotion促销
13. Patent and Trademark专利与商标
14. Foreign Trade Policy外贸政策
15. Inquiry询盘
16. Offer发盘
17. Counteroffer还盘
18. Talking about Price谈论价格
19. Order订货
20. Delivery交货
21. Shipment装船
22. Packing包装
23. Terms of Payment付款方式
24. Commission佣金
25. Discount折扣
26. Insurance保险
27. Negotiation and Contract谈判与合同
28. Commodity Inspection商品检验
29. Tender投标
30. Sole Agent独家代理
31. Claim索赔
32. Compensation Trade补偿贸易
33. Joint Venture合资企业