外贸英语写作（105）

　Dear Paola,

　Thank you for your comments.

　Yes, we confirmed the L/C to you. We hopefully could fulfill it on time. It is good for us too. But sometimes materials purchase and production arrangement is a little different. We are sorry to cause the inconvenience. As we talked the projects for a long time, and finally we conclude some deals. We value the chance to cooperate with you. You already visited us in Berlin Show and Canton Fair. We hope you can realize our sincerity for cooperation and now we need some support from you for this shipment. Trust me; we want to do better for you.

　As per your PO to UPS, the shipment date is Oct.30th—Nov.10th. We just hope to catch the vessel before Oct. 30 all the time. But the date is out of our control. We hope to catch it before Nov. 10th, but not later than Nov. 15th. So the shipment must catch the Christmas season for sale. It will arrive at early December, or middle. I think you could have enough time to deliver the goods to your stores. So we kindly ask you help us to revise the shipment date till Nov.15th, and expiry date till Dec.10th.

　For the penalty, please don’t count it on us any more. But for your coming larger order, we could cover you with a best offer. And may be some spare parts also. Thank you for your kind understanding.

　Look forward to your comment soon. Thank you.

　Best regards,

　Water

　Notes

　1. 客户不接受延期，第一步主要还是以解释为主，陈述延期的理由，合作的诚意和付出的努力，以此软化客户的强硬要求。一般情况下，客户经过数次的攻击，都会答应要求。

　2. 对客户提出罚金的问题，正面对待。以后续的订单为由，提出给予优惠的承诺，以此来解决问题。以后的订单只是一个方法，所以不必顾虑以后会怎样。如果可以，适当给予一些优惠也是应该的，因为帮助客户，也是帮助自己。客户高兴，订单增多，自己的业绩就会上升。