未付款订单怎么办？客户投诉质量问题如何沟通？物流速度太慢怎么让买家理解？如何让买家留好评？…小编为大家精心准备了很全面订单的回复模板，您可以找到各种情况下对海外买家的回复办法哦。
1. 未付款订单的催款模板。（请根据您产品自身特点对描述内容进行修改）
Dear xxx
We have got your order of XXXXXX。 But it seemsthat the order is still unpaid. If there’s anything I can help with the price,size, etc., please feel free to contact me. After the payment is confirmed, Iwill process the order and ship it out as soon as possible. Thanks!
2. 查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间
Hi, xxx,
Thank you for your payment for orders xxxxxxx. We will be dispatching these itemswithin the next 3 days. If you have any questions or problems, contact usdirectly for help.
3. 填写了发货通知后告知买家当前状况，（订单号、发货单号、运输方式和发货日期）
Hello, xxx,
We are happy to tell you we have dispatched your order! You can track itsprogress with the following tracking number: xxxxxx
You can also track the delivery of your order yourself here: www.xxxxx.com.
It usually takes about 30 days for your order arrive, but as this is theshopping season, the logistics companies are very busy and some orders may takeslightly longer to arrive.
If you have any questions or problems, contact us directly for help.
4. 超过5天还未更新物流信息，让买家再等待
Dear xxx,
As we all know, it’s the busiest part of the shopping season and the logisticscompanies are running at maximum capacity.
Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available.
Thank you for your patience!
5. 货物退回，换物流方式重新给买家发货，并延长收货时间
Hello, xxx,
Due to the overwhelming demand for logistics this shopping season, the originaldispatch has failed.
Don’t worry! We have already dispatched your orderwith a different logistics company. You can track the new delivery of yourorder here: www.xxxxx.com.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems, contact us directly for help.
6. 长时间在途，确认是否收到货物，减少买家未收到的担忧
Hello, xxx,
If you haven’t received your order yet, please don’t worry. We just checked the tracking information and it’s on its way!
Don’t worry about your money or your purchase either – if you do not receive your package, we will resend your order, oryou can apply for a full refund.
If you have any questions or problems, contact us directly for help.
7. 距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷
Hello, xxx,
We have checked the tracking information and found your package is still intransit. This is due to the overwhelming demand for logistics this shoppingseason.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems, please contact us directly forassistance, rather than submitting a refund request. We aim to solve allproblems as quickly as possible!
Thanks!
8. 客户投诉产品质量有问题(表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣)，请根据订单实际情况进行更改。
Dear xxx
I am very sorry to hear about that. Since I did carefully check the order andthe package to make sure everything was in good condition? Before shipping itout, I suppose that the damage might have happened during the transportation.But I’m still very sorry for the inconvenience this has brought you. Iguarantee that I will give you more discounts to make this up next time you buyfrom us. Thanks for your understanding.
9. 货物断货，推荐类似产品。（建议大家及时把断货的商品进行下架）
Dear xxx,
We are very sorry that item you ordered is out of stock at the moment. I willcontact the factory to see when it will be available again. I would like torecommend some other items of similar styles. Hope you like them too. You canclick on the following link to check them out XXXXXX. If there’s anything I canhelp with, please feel free to contact us. Thanks!
10. 折扣产品推荐
Dear xxx,
Thanks for your message. Well, if you buy both of the XXXX items, we can offeryou a XXX % discount. Once we confirm your payment, we will ship out the itemsfor you in time.
Please feel free to contact us if you have any further questions.
Thanks & Best regards!
11. 买家议价（填写希望买家购买的件数和您所能提供的折扣）
Dear xxx:
Thank you for taking interests in our item. I’m afraid we can’t offer you thatlow price you bargained as the price we offer has been carefully calculated andour profit margin is already very limited. However, we can offer you a XXX %discount if you purchase more than XXXXpieces in one order. If you have anyfurther questions, please let me know. Thanks!
12. 向买家推荐新品(圣诞节/新年等节日畅销产品推荐)
Dear xxx,
As Christmas/New year/…… is coming, we found XXXXXXXXXX has a large potentialmarket. Many customers are buying them for resale on eBay or in their retailstores because of its high profit margin. We have a large stock of XXXXXXXX.Please click the following link to check them out XXXXXXXXXX. If you order morethan 10 pieces in one order, you can enjoy a wholesale price of XXX. Thanks.
13. 货物在海关
Hello, xxx,
We have checked the tracking information and found your package has now arrivedat your country’s customs agency.
Please let us know as soon as your order arrives at your delivery address.
If your package experiences any delays at customs, please contact them toresolve any problems.
Thanks!
14. 货物已经处于签收状态，提醒买家进行确认收货并且给予好评
Hello, xxx,
The tracking information shows that you have received your order! Please makesure your items have arrived in good condition and then confirm satisfactorydelivery.
If you are satisfied with your purchase and our service, we will greatlyappreciate it if you give us a five-star feedback and leave positive commentson your experience with us!
If you have any questions or problems, please contact us directly forassistance, rather than submitting a refund request. We aim to solve allproblems as quickly as possible!
Thanks!
1. 查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间
Hi, xxx,
Thank you for your payment for ordersxxxxxxx and xxxxxxx. We will be dispatching these itemswithin the next 3 days.
If you have any questions or problems,contact usdirectly for help.
2. 填写了发货通知后告知买家当前状况，调整买家期望值
Hello, xxx,
We are happy to tell you we have dispatched your order! You cantrack its progress with the following tracking number:
xxxxxx
You can also track the delivery of your order yourself here: www.xxxxx.com.
It usually takes about 30 days for your order arrive, but as this isthe shopping season, the logistics companies are very busy and some orders maytake slightly longer to arrive.
If you have any questions or problems, contact us directly for help.
3. 超过5天还未更新物流信息，让买家再等待
Dear xxx,
As we all know, it’s the busiest part of the shopping season and thelogistics companies are running at maximum capacity.
Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available.
Thank you for your patience!
4. 货物退回，换物流方式重新给买家发货，并延长收货时间
Hello, xxx,
Due to the overwhelming demand for logistics this shopping season,the original dispatch has failed.
Don’t worry! We have already dispatched your order with a differentlogistics company. You can track the new delivery of your order here: www.xxxxx.com.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems, contact us directly for help.
5. 长时间在途，确认是否收到货物，减少买家未收到的担忧
Hello, xxx,
If you haven’t received your order yet, please don’t worry. We just checkedthe tracking information and it’s on its way!
Don’t worry about your money or your purchase either – if you do notreceive your package, we will resend your order, or you can apply for a fullrefund.
If you have any questions or problems,contact usdirectly for help.
6. 距离确认收货超市还有1周，依然为妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷
Hello, xxx,
We have checked the tracking information and found your package isstill in transit. This is due to the overwhelming demand for logistics thisshopping season.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems,please contactus directly for assistance, rather than submitting a refund request.We aim to solve all problems as quickly as possible!
Thanks!
7. 货物在海关
Hello, xxx,
We have checked the tracking information and found your package has nowarrived at your country’s customs agency.
Please let us know as soon as your order arrives at your deliveryaddress.
If your package experiences any delays at customs, please contactthem to resolve any problems.
Thanks!
8. 货物已经处于签收状态，提醒买家进行确认收货并且给出5星好评
Hello, xxx,
The tracking information shows that you have received your order! Pleasemake sure your items have arrived in good condition and then confirm satisfactory delivery.
If you are satisfied with your purchase and our service, we will greatlyappreciate it if you give us a five-star feedback and leave positive commentson your experience with us!
If you have any questions or problems,please contactus directly for assistance, rather than submitting a refundrequest. We aim to solve all problems as quickly as possible!
Thanks!
1、当买家光顾你店铺, 询问产品信息时：
重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。尽量在初步沟通时把产品元素介绍清楚， 范例参考:
Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.
2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时可参考:
Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.
3、交易进行中，通知买家去参看物流情况时，可参考：
The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.
4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：
Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.
5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。
Hi friend,
Right now Christmas is coming, and Christmas gift has a large potential market. Many buyers bought them for resale in their own store, it‘s high profit margin product, here is our Christmas gift link, Please click to check them , if you want to buy more than 10pieces, we also can help you get a wholesale price. Thanks.
Regards
您好！
在圣诞节来临之际，圣诞礼品将是一个热销产品。很多买家从我们这进货到他们自己的商店里出售。这个产品的利润不错。以下是我们圣诞产品的介绍，请点击了解。10个起批我们将给您批发的价格.
6、货物断货，货物偶尔的断货只要认真解释一下，买家能够理解，最好的办法是告诉买家自己会积极尽量帮他找到她所需要的产品，同时向他介绍类似的款式供其选择
Hi friend,
We are really sorry that the shoes you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty shoes which have the same style. Hope you like them as well. You can click on the following link to check them out. If there’s anything I can help Please feel free to contact us.
Regards
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