Chapter 1 沟通方式Media Se1ection
Chapter 2 自我定位Coordinating Yourse1f
Chapter 3 基本构成Standard Pans
Chapter 4 任选部分0ptiona1 Pans
Chapter 5 商务信函的格式Formatting 1etters
Chapter 6 数词的写法Amounts and Numbers
Chapter 7 准确和正确Correctness
Chapter 8 词法正确Correct Diction
Chapter 9 语法正确Correct Grammar
Chapter 10 具体Concreteness
Chapter 11 汉化英语Ching1ish
Chapter 12 体谅Considerateness
Chapter 13 清楚C1arity
Chapter 14 简洁Conciseness
Chapter 15 礼貌Courtesy
Chapter 16 与时俱进Currency
Chapter 17 一般询函Routine Requests
Chapter 18 应求询问与自发询函Specia1 Requests
Chapter 19 回复询问Responses to Requests
Chapter 20 肯定回复Positive Rep1ies
Chapter 21 否定回复Negative Rep1ies
Chapter 22 询价、报价与还价Enquiries，Offers and Counteroffers
Chapter 23 订单与确认Orders and Rep1ies
Chapter 24 索赔与回复C1aims and Rep1ies
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