Chapter 1 An Overview of Written Business Communication
n商务书面交流概述
n1.1 Language and Structure
n1.2 The Layout of a Business Letter
n1.3 Three Styles of Layout
n1.4 Envelop Addressing
nChapter 2 Establishment of Business Relations
n商务关系的建立
n2.1 Case 1
n2.2 Case2
n2.3 Case 3
n2.4 Knowledge Links知识链接
nChapter 3 Inquiries and Replies
n询盘与回复
n3.1 Case 1