Business Letters Writing 商务信函写作
Establishing Business Relations 建立业务关系
Status Enquiry 资信调查
Enquiries and Replies 询盘与回复
Offers and Counter-offers 报盘和还盘
Orders 订单
Contract合同
Paymenf 支付
Packing 包装
Shipment 运输
Insurance 保险
Claim and Settlement 索赔与理赔
Agency 代理
Appendix Skill Training
Key to Exercises