Unit 1 Basic Knowledge of Business Communication1
Unit 2 Establishment of Business Relations15
Unit 3 Enquiry29
Unit 4 Offer43
Unit 5 Counter-offer57
Unit 6 Acceptance and Order71
Unit 7 Business Contract85
Unit 8 Payment101
Unit 9 Letter of Credit115
Unit 10 L/C Examination and Amendment129
Unit 11 Shipment145
Unit 12 Insurance159
Unit 13 Packing173
Unit 14 Complaints and Claims185
Unit 15 Integrated Business Negotiation Skills Practice199
Skills Training209
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