Module One Staff Development
Unit 1 Job Interview
Unit 2 Salary Negotiation
Unit 3 New Staff Training
Unit 4 Impressive Business Presentation
Unit 5 Teamwork
Unit 6 Cultural Differences
Module Two Corporate Operation
Unit 7 Receiving and Sending-off Visitors
Unit 8 Telephone Communication
Unit 9 Ticket Reservation
Unit 10 Schedule Arrangement
Unit 11 Public Relations and Promotion
Unit 12 International Exhibition, Tradeshow and World Expo
Unit 13 Joint Venture
Unit 14 Tendering and Bidding
Unit 15 Overseas Development
Module Three Business Practice
Unit 16 Business Negotiation
Unit 17 Enquiry and Offer
Unit 18 Agency and Commission
Unit 19 Packaging
Unit 20 Shipment
Unit 21 Insurance
Unit 22 Terms of Payment
Unit 23 Signinga Contract
Unit 24 Complaints and Claims
Module Four Business Highlights
Unit 25 Financial Crisis
Unit 26 International Trade Frictions
Unit 27 Interviews with Chinese Business Heavyweights
Keys to the Exercises
References