Part 1Introduction
nChapter 1An Introduction to Business Writing
nPart 2Routine, Negative, and Persuasive Messages
nChapter 2 Company Introduction
nChapter 3 Invitations
nChapter 4 Inquiries and Replies
nChapter 5 Refusal Letters
nChapter 6 Letters for Complaints and Adjustments
nChapter 7 Sales Letters
nPart 3Five Common Types
nChapter 8 Memos
nChapter 9 Emails
nChapter 10Minutes
nChapter 11Questionnaires
nChapter 12Business Reports
nPart 4Communicating for Employment
nChapter 13Job-Application Cover Letters
nChapter 14Resume
nReferences