Unit 1 Establishing Business Relations
Dialogue A At the Fair
Dialogue B At the Airport
Unit 2 Business Visiting
Dialogue A Visiting the Company
Dialogue B Visiting the Factory
Unit 3 Enquiries
Dialogue A An Enquiry from a New Customer
Dialogue B An Enquiry from an Old Customer
Unit 4 Offers
Dialogue A A Finn Offer
Dialogue B A Non-finn Offer
Unit 5 Counteroffers
Dialogue A Declining a Counteroffer
Dialogue B Accepting a Counteroffer
Unit 6 Conclusion of Business
Dialogue A Sending an Order
Dialogue B Sending a Contract
Unit 7 Shipment
Dialogue A Packing Arrangements
Dialogue B Shipping Advice
Unit 8 Insurance
Dialogue A Asking for Broader Coverage
Dialogue B Asking for Breakage Risk
Unit 9 Terms of Payment
Dialogue A L/C Payment
Dialogue B Asking for Easier Terms
Unit 10 Claims
Dialogue A Lodging a Claim
Dialogue B Settling a Claim
Unit 11 Processing with Given Materials
Dialogue A Processing with Given Materials (Ⅰ)
Dialogue B Processing with Given Materials (Ⅱ)
Unit 12 Agency
Dialogue A Application for Agency (Ⅰ)
Dialogue B Application for Agency (Ⅱ)